Yesterday I happened to be doing some lunch shopping when I saw a loose-fitting dress that is so in vogue right now. It is a short-sleeve dress with drooping shoulders, and a belt. I went into the shop and looked around, but I could not find the dress.
When I asked the shop assistant, she just gave me a harassed look and said the dress was there. So I told her, if I could find it, I would not trouble her. Finally, she brought me to a box of used clothings, and found the same dress, albeit crumpled as I guess people have tried it on.
When I tried it on, it is a bit loose, hence I asked for a size smaller. The sales assistant looked at me and said it was the last piece. Could she at least look? So I asked, what about the one on the mannequin? She then said the one on the mannequin is a small size, but that is for display only, hence she could not undress the mannequin and let me try on the dress.
Can you believe that?! I never heard anything so ridiculous in my life before! So I told her, in that case, can I have a new piece, and a smaller size? She said there is no more smaller size. Since time was running out and I really like that dress, in the end I just let it be and bought it.
But that sales assistant ought to be better trained in handling customers and service! No wonder our service standards are dropping so drastically!
When I asked the shop assistant, she just gave me a harassed look and said the dress was there. So I told her, if I could find it, I would not trouble her. Finally, she brought me to a box of used clothings, and found the same dress, albeit crumpled as I guess people have tried it on.
When I tried it on, it is a bit loose, hence I asked for a size smaller. The sales assistant looked at me and said it was the last piece. Could she at least look? So I asked, what about the one on the mannequin? She then said the one on the mannequin is a small size, but that is for display only, hence she could not undress the mannequin and let me try on the dress.
Can you believe that?! I never heard anything so ridiculous in my life before! So I told her, in that case, can I have a new piece, and a smaller size? She said there is no more smaller size. Since time was running out and I really like that dress, in the end I just let it be and bought it.
But that sales assistant ought to be better trained in handling customers and service! No wonder our service standards are dropping so drastically!
0 comments:
Post a Comment